Payment and delivery terms

Payment terms

Online store of "Gun Market" LLC offers following payment method:

 1. Paying MASTERCARD and VISA CARD      

Terms of delivery

Free delivery in the EU on orders over 30 EUR - 0.00 EUR

Delivery of goods from the online store www.gunmarket.eu carried out worldwide.

Shaping the order you can choose one of three possible methods of delivery:

1. Delivery to Latvia: 

Prepaid goods you can collect, after displaying valid personal identity document (passport, ID card, drivers license), in our shop of good prices "GUN MARKET" in shopping centre Atrium AZUR, Mazā Rencēnu str.1, Riga, LV-1073, every day from 10:00 until 21:00.

Omniva parcel terminal Latvia: 4.00 EUR (Delivery time 2 days)

Delivery to Latvia EMS - 7.00 EUR

2. Delivery to Lithuania and Estonia:

Delivery to Lithuania and Estonia by Latvijas Pasts - 7.00 EUR

Delivery to Lithuania and Estonia by EMS - 10.00 EUR (Delivery time 2 days)

3. Delivery to other countries:

Delivery to other countries by Latvija Pasts  - 10.00 EUR

Delivery to other countries by EMS  - 25.00 EUR (Delivery time from 5 to 24 days)

General terms and conditions

Goods, which selling is being executed in accordance with the "Law on the Handling of Weapons and Special Means" and with this law associated regulations of the Cabinet of Ministers (weapons, ammunition, powder, bullets, priming elements etc.) are not being delivered with parcels. Above mentioned goods could be collected ONLY in "Gun Market" LLC store on presentation of the Authorization for storing or carry of firearms, and person’s identification document: „Gun Market” t/c Atrium Azur, Mazā Rencēnu 1, Rīga

Order confirmation from "Gun Market" LLC certifies that client’s order is well received, but it doesn’t mean it is 100% fulfilled. "Gun Market" LLC reserves the right to fulfill orders partly in those cases, when situation couldn’t be solved from our part (for example, supplier can’t deliver exact goods). In case there are any problems, which are associated with fulfillment of an order, we will inform the client about that.

Client is fully responsible for his registration data safety, giving information about his private registration account to third parties.

If information, which is included in Registration form, changes, Client has to make relevant changes in private information.

Client has a right to ask to delete his personal data from "Gun Market" LLC database, by sending request to email: [email protected]

LLC "Gun Market" guarantees defence of the personal information, in accordance with the legislation of Latvian Republic.

Upon client request "Gun Market" LLC can make changes in existing order within one working day after order is done, except those cases, when order is already packed or dispatched. Order changes refer to the following cases:

-  addition of new product

-  change of quantity

- cancellation of ordered product.

Changes should be sent to the email: [email protected], indicating code of the relevant product.

Product supplier or producer is the one, who is responsible for the conformity of product description, technical information and product image. Such mistakes could arise, if supplier or producer has specified wrong product description, or due to other, independent of us, reasons. Please, inform us by email: [email protected] about any mistakes of its kind.

Loyalty programs, special offers, sales.

 Products for special prices are pointed our on our home page and are marked specially.

Warranties, complaints and refusals

Warranty

All the goods, which are bought in "Gun Market" LLC online store, have manufacturer warranty.

"Gun Market" LLC online store is fully responsible for the delivery of goods as a complete package.

In case there is some defect or inconformity of product to order specification, please, contact us via email: [email protected], in order to make following procedures. All complaints are being considered individually.

Warranty covers only factory or hidden defects, which become obvious during intended use of product. Damages of any kind, which have arisen as a result of mechanical damage, individual repairs or incorrect use, can’t be a matter for complaint or collateral warranty. 

Warranty covers only those products, which were bought in "Gun Market" LLC store.

If manufacturer has allocated additional warranty for its products, then specific characteristics and extent of warranty are being indicated by manufacturer individually.

Keepinmind – term soft warranty remain valid, if you can introduce the following:

- purchase proving document (sales receipt, waybill);

 - warranty card, issued by manufacturer or distributor (in case manufacturer or distributor has included such in product set).

 Terms of warranty do not cover additional belongings of the product (accessories), batteries (accumulators), belongings, which have limited time of service.

 Processing of complaint

Please, contact us via email: [email protected]

- indicate product code and name in the letter;

- describe defect or problem in details;

- send picture of defected item.

Right to refuse 

Client has possibility to return the goods, bought in "Gun Market" LLC online store.

Client has right to refuse the product within 14 days (fourteen) from the date the distance sales contract is concluded (from the date "Gun Market" LLC has confirmed the order), and return it within 7 days (seven) from the date of refuse.[DD1]

Transport costs are at client’s charge.

Product, which has to be returned, should be packed in its original packaging, as it was delivered to Client. Client is fully responsible for product packaging, when returning it to the online store.

Goods, which are an object for return, should be in the same appearance and complete set, as it was sent to Client, otherwise, "Gun Market" LLC is not obliged to refund amount, paid by Client.

Refund is being executed within 14 working days (fourteen) from the date "Gun Market" LLC has got returned goods back, and also information on where to send the money.

The amount to be transferred will be lessened for the amount, equal to bank commission for bank transfer.

When returning goods, it’s necessary to add purchase proving document and warranty card to the parcel.

Statement on a refuse: Link

Order, in which customer request about services or goods, which do not conform to the contract provisions, is being formed and processed link

General rules about customer rights and responsibilities – read here link

[DD1] In accordance with regulations of the Cabinet of Ministers Nr.207 dated 28.05.2002. «Rules about distance sales contracts »  ("LV", 81 (2656), 30.05.2002.)

 

 














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